Apple offers two different types of support and protection plans for its devices: AppleCare and AppleCare+. While both are designed to provide customers with added peace of mind, they have significant differences in terms of coverage, cost, and services provided.
In this article, we’ll break down the key differences between AppleCare and AppleCare+, so you can make an informed decision about which option is best for you.
Introduction to AppleCare and AppleCare+
AppleCare and AppleCare+ are two programs offered by Apple to extend the warranty and technical support services for its products, including iPhones, iPads, Macs, and other devices.
Both programs aim to provide users with additional protection beyond the standard one-year limited warranty and 90 days of free technical support. However, the scope, benefits, and costs of these plans differ significantly.
What Is AppleCare?
AppleCare is Apple’s standard warranty extension program that provides additional coverage for hardware repairs and technical support. Here’s what AppleCare generally includes:
- Extended Warranty:
- AppleCare extends the standard one-year limited warranty to two years for most products (like iPhones, iPads, and Apple Watches) or three years for Macs. This means you’re covered for any hardware defects or malfunctions beyond the initial one-year period.
- Software Support:
- AppleCare also extends free technical support from 90 days to the entire duration of the extended warranty. This includes help with setting up devices, connecting to networks, and using Apple software.
- Hardware Coverage:
- The plan covers repairs or replacement due to manufacturing defects. However, it does not cover accidental damage or loss.
What Is AppleCare+?
AppleCare+ is a more comprehensive protection plan that includes everything in the standard AppleCare package but adds coverage for accidental damage, theft, and loss (in some cases). Here are the main features:
- Extended Warranty with Accidental Damage Protection:
- AppleCare+ extends the hardware warranty to two or more years, depending on the product, and includes coverage for up to two incidents of accidental damage every 12 months (subject to a service fee).
- Accidental Damage Coverage:
- Unlike standard AppleCare, AppleCare+ covers accidental damage like drops, spills, or screen cracks. Each incident is subject to a small deductible ($29 for screen damage, $99 for other damage), which is significantly lower than the cost of out-of-warranty repairs.
- Theft and Loss Coverage (Optional):
- For an additional cost, AppleCare+ with Theft and Loss covers lost or stolen devices, allowing you to get a replacement iPhone by paying a deductible (typically ranging from $149 to $269, depending on the model).
- 24/7 Priority Access to Apple Support:
- AppleCare+ provides round-the-clock access to Apple experts for troubleshooting and technical support.
- Battery Service Coverage:
- If your battery holds less than 80% of its original capacity, AppleCare+ will replace it at no extra charge.
Key Differences Between AppleCare and AppleCare+
- Coverage for Accidental Damage
- AppleCare: Does not cover accidental damage. It only covers hardware defects and malfunctions due to manufacturing issues.
- AppleCare+: Covers accidental damage, such as screen cracks, drops, and liquid spills, with a service fee per incident.
- Theft and Loss Protection
- AppleCare: No coverage for theft or loss.
- AppleCare+: Offers an optional Theft and Loss plan that covers lost or stolen devices, subject to a deductible.
- Cost of the Plan
- AppleCare: Generally less expensive than AppleCare+ because it offers limited coverage.
- AppleCare+: More expensive due to the comprehensive coverage it offers, including accidental damage and optional theft and loss protection.
- Support Services
- AppleCare: Extends technical support to the duration of the warranty but does not include priority or 24/7 access.
- AppleCare+: Provides 24/7 priority access to Apple experts for technical support and troubleshooting.
- Number of Incidents Covered
- AppleCare: Does not cover incidents of accidental damage or loss.
- AppleCare+: Covers up to two incidents of accidental damage every 12 months, and up to two incidents of theft or loss (if you choose the Theft and Loss option).
- Battery Coverage
- AppleCare: Covers battery replacements only if there is a manufacturing defect.
- AppleCare+: Replaces batteries if they hold less than 80% of their original capacity, even if there’s no defect.
When Should You Choose AppleCare?
AppleCare is a suitable option if:
- You Are Careful with Your Devices: If you have a good track record of not damaging your devices and feel confident that you won’t accidentally drop or damage them, AppleCare may be sufficient.
- You Primarily Need Technical Support: If your main concern is having extended technical support and coverage for hardware malfunctions due to defects, AppleCare will meet your needs.
- You Are on a Budget: AppleCare is less expensive than AppleCare+, making it a good choice for those who want some extra protection without a significant cost.
When Should You Choose AppleCare+?
AppleCare+ is a better choice if:
- You Want Comprehensive Coverage: If you want peace of mind knowing you’re protected against accidental damage, theft, or loss, AppleCare+ is the way to go.
- You Have a High-End Device: If you own an expensive Apple product, like the latest iPhone or MacBook, the cost of repairs or replacements can be high. AppleCare+ can help offset those costs.
- You Are Prone to Accidents: If you have a history of dropping or damaging your devices, AppleCare+ will save you money in the long run.
- You Want 24/7 Priority Access: For those who prefer having round-the-clock support, AppleCare+ provides that level of service.
How to Purchase AppleCare or AppleCare+
- At the Time of Purchase: You can add AppleCare or AppleCare+ when buying a new device from Apple, an Apple Store, or an authorized retailer.
- Within 60 Days of Purchase: You can buy AppleCare or AppleCare+ within 60 days of purchasing your device through the Apple website, Apple Store, or by calling Apple Support. Your device may need to be inspected before coverage is approved.
Conclusion: Which is Right for You?
Choosing between AppleCare and AppleCare+ depends on your specific needs, usage habits, and budget. AppleCare is ideal for those who are careful with their devices and only need coverage for hardware defects and extended technical support.
On the other hand, AppleCare+ offers a more comprehensive package with accidental damage protection, optional theft and loss coverage, and priority support, making it a worthwhile investment for those who want maximum protection and peace of mind.
By understanding the differences between AppleCare and AppleCare+, you can make an informed decision and choose the best protection plan for your Apple device.